At senkou, we are committed to getting your order to you as quickly and efficiently as possible. Please review our shipping policy below for important information about processing times, shipping methods, and delivery expectations.
All orders require 1-3 business days for processing before shipment. Processing time includes order verification, quality control, and packaging. Processing time does not include shipping time.
Orders placed on weekends or holidays will begin processing on the next business day. Please note that during peak seasons or promotional periods, processing times may be extended.
After your order has been processed and shipped, delivery typically takes 7-14 business days on average. Shipping times may vary based on your location and shipping method selected.
Total delivery time = Processing time (1-3 business days) + Shipping time (7-14 business days).
Shipping costs and available methods will be displayed at checkout based on your location and package details.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor your package's progress through our shipping partner's website.
Please allow 24-48 hours after shipment for tracking information to become active in the carrier's system.
We currently ship to most locations worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs duties, taxes, and fees that are not included in the product price or shipping costs.
Please note that we are not responsible for any customs delays, duties, or taxes imposed by your country. These charges are the responsibility of the recipient.
All shipping costs will be displayed at checkout before you complete your purchase.
While we work with reliable shipping partners to ensure timely delivery, we cannot guarantee exact delivery dates due to factors beyond our control, including weather conditions, carrier delays, and customs processing.
If your package appears to be lost or significantly delayed, please contact us at support@aeoliancms.com with your order number and tracking information. We will work with our shipping partners to locate your package or arrange for a replacement.
Please ensure that your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately after placing your order.
Address changes may not be possible once an order has entered the shipping process.
If your package arrives damaged or if items are missing, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.
For packages marked as delivered but not received, we recommend checking with neighbors, building management, or other household members before contacting us.
During holiday periods and peak shopping seasons, both processing and shipping times may be extended due to increased order volume and carrier delays. We will provide updates on our website regarding any expected delays during these periods.
We recommend placing orders early during holiday seasons to ensure timely delivery.
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team at support@aeoliancms.com. We're here to help ensure you have the best possible shopping experience with senkou.